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Login Credentials Fail in BrowserAct

Step 1: Test manually
  • Open private/incognito window
  • Visit website
  • Log in with same credentials
  • Do they work?
Step 2: Check 2FA
  • Is Authenticator app set up?
  • Verify secret key (no extra spaces)
  • Ensure codes are generating correctly
Step 3: Re-save credentials
  1. Credential Center → Delete credential
  2. Add it again (careful with spaces!)
  3. Re-authorize for your workflow
Step 4: Verify authorization
  • Credential Center → Your credential → Authorized tab
  • Status shows “Authorized”?
  • Used in correct workflow?
Still stuck? Contact us with: Workflow ID, task ID, 2FA screenshot

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Workflow Breaks After Website Changes

Quick fix:
  1. Open failing workflow
  2. Re-select element on updated page
  3. Test again
Prevent future breaks:
  • Test workflows weekly

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Extracted No Data

Quick Diagnostics & Solutions: 1.Data Outside Visible Area Issue: “Extract from visible area” is enabled, but the target data is below the fold or requires scrolling Solution: Add a “Scroll” action before extraction to bring the data into view
2.Data on Different Page Issue: Target data is on a detail page, but you’re currently on the listing page Solution: Add a “Click” action to navigate to the detail page before extracting
3.Wrong Extraction Node Used Issue: Used Extract Data Item when extracting page-level data Solution:
  • scraping a full page or capturing all items at once → Extract Data Inside Loop List → Extract Data Item
4.Data Not Fully Loaded Issue: Page uses dynamic loading; data shows “Loading…” when extraction runs Solution: Add a “Wait” action for 2-5 seconds before extraction
Login Required Issue: Data is hidden or shows “Please log in” message for unauthenticated users Solution: Add login steps at the beginning of your workflow

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Best Practice: Configure Login Flow

Recommended approach: Use a Conditional Node: 
1. Visit website
2. Conditional: "Is login button visible?"
   ├─ YES → Click login → Use credentials → Log in
   └─ NO → Skip to business logic
3. Continue workflow
This handles:
  • Optional login sites
  • Already-logged-in sessions
  • Dynamic login flows