> ## Documentation Index
> Fetch the complete documentation index at: https://docs.browseract.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Troubleshooting

> This will help you quickly diagnose and resolve browser configuration–related issues.

### **1. “Clear Browser Data” Is Disabled**

**Cause**

* A workflow task is currently running

**Solution**

* Stop the running task
* Retry after the task completes

<img src="https://mintcdn.com/browseract/2eGXKMy3sPQkrXro/images/image-18.png?fit=max&auto=format&n=2eGXKMy3sPQkrXro&q=85&s=5c0df717e7500cb8824923270df9e3fc" alt="Image" width="839" height="333" data-path="images/image-18.png" />

### 2.Proxy Check Failed

* Incorrect proxy credentials
* Wrong proxy protocol
* Proxy IP is blocked or unavailable

**Troubleshooting steps**

Verify proxy username and password

Confirm protocol (HTTP or SOCKS5)

Try a different proxy endpoint

<img src="https://mintcdn.com/browseract/2eGXKMy3sPQkrXro/images/image-19.png?fit=max&auto=format&n=2eGXKMy3sPQkrXro&q=85&s=47cb25d8d45a0cf0390a8351c07f1c9a" alt="Image" width="703" height="595" data-path="images/image-19.png" />

### 3.Detected Proxy Region Does Not Match Expectations

**Cause**

* Inaccurate geo metadata from the proxy provider

**Solution**

* Manually edit the `Region` field
* Save settings and continue execution

<img src="https://mintcdn.com/browseract/2eGXKMy3sPQkrXro/images/image-20.png?fit=max&auto=format&n=2eGXKMy3sPQkrXro&q=85&s=1abec2ce76eec0229b66067b7d687f56" alt="Image" width="727" height="573" data-path="images/image-20.png" />

### 4.Frequent Login or Verification Prompts When Running the Workflow

**Possible reasons**

* Using Private Browser for login-based workflows
* Fingerprint is being reset too often

**Recommended fixes**

* Switch to Standard Browser
* Use a stable Custom Proxy
* Avoid unnecessary fingerprint regeneration