> ## Documentation Index
> Fetch the complete documentation index at: https://docs.browseract.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Troubleshooting

### Login Credentials Fail in BrowserAct

**Step 1: Test manually**

* Open private/incognito window
* Visit website
* Log in with same credentials
* Do they work?

**Step 2: Check 2FA**

* Is Authenticator app set up?
* Verify secret key (no extra spaces)
* Ensure codes are generating correctly

**Step 3: Re-save credentials**

1. Credential Center → Delete credential
2. Add it again (careful with spaces!)
3. Re-authorize for your workflow

**Step 4: Verify authorization**

* Credential Center → Your credential → Authorized tab
* Status shows "Authorized"?
* Used in correct workflow?

**Still stuck?** Contact us with: Workflow ID, task ID, 2FA screenshot

***

### Workflow Breaks After Website Changes

**Quick fix:**

1. Open failing workflow
2. Re-select element on updated page
3. Test again

**Prevent future breaks:**

* Test workflows weekly

***

### Extracted No Data

**Quick Diagnostics & Solutions:**

**1.Data** **Outside Visible Area**

**Issue:** "Extract from visible area" is enabled, but the target data is below the fold or requires scrolling **Solution:** Add a "Scroll" action before extraction to bring the data into view

***

**2.Data** **on Different Page**

**Issue:** Target data is on a detail page, but you're currently on the listing page **Solution:** Add a "Click" action to navigate to the detail page before extracting

***

**3.Wrong Extraction Node Used**

**Issue:** Used `Extract Data Item` when extracting page-level data **Solution:**

* scraping a full page or capturing all items at once → **Extract Data** Inside Loop List → **Extract Data Item**

***

**4.Data** **Not Fully Loaded**

**Issue:** Page uses dynamic loading; data shows "Loading..." when extraction runs **Solution:** Add a "Wait" action for 2-5 seconds before extraction

***

**Login Required**

**Issue:** Data is hidden or shows "Please log in" message for unauthenticated users **Solution:** Add login steps at the beginning of your workflow

***

### Best Practice: Configure Login Flow

**Recommended approach:**

Use a **Conditional Node:**

```
1. Visit website
2. Conditional: "Is login button visible?"
   ├─ YES → Click login → Use credentials → Log in
   └─ NO → Skip to business logic
3. Continue workflow
```

This handles:

* Optional login sites
* Already-logged-in sessions
* Dynamic login flows