> ## Documentation Index > Fetch the complete documentation index at: https://docs.browseract.com/llms.txt > Use this file to discover all available pages before exploring further. # Troubleshooting > Diagnose and resolve common browser and proxy configuration issues. ## "Clear Browser Data" Is Disabled Browser data cannot be cleared while a Task is running. Wait for the Task to finish, or stop it when appropriate. Then return to `Browser settings` and select `Clear browser data` again. Browser data cannot be cleared while a Task is running ## Proxy Check Failed A Custom Proxy check can fail when: * The server address or port is incorrect. * The selected protocol does not match the proxy. * The username or password is incorrect. * The proxy endpoint is unavailable or has timed out. Review the proxy details and run `Check proxy` again. If the information is correct but the check continues to time out, contact your proxy provider. Custom Proxy check failed ## Detected Proxy Region Does Not Match the Selected Region After a successful proxy check, BrowserAct displays the detected region and outbound IP address. If the detected region differs from the region selected in `Proxy settings`, choose the region that matches the proxy's actual outbound location, then confirm and save the configuration. Review the detected region after a successful proxy check ## Frequent Login or Verification Prompts This can happen when a login-based Bot uses `Private Browser` or its browser profile changes frequently. * Switch to `Standard Browser` to retain browser state between runs. * Use a BrowserAct Static Residential Proxy when the website expects a consistent IP. * Avoid clearing browser data or refreshing the browser profile unless necessary.